Shipping, US/Intl Duties, Customs, Brokerage, Returns, Conditions of Sale
We ship from Canada. We bill the actual shipping costs plus a small handling fee on each shipment. We default to insured small packet air mail for beads/findings/pearls, expedited parcel insured surface mail for all other items except large equipment which is shipped by UPS or SameDay from Toronto; we can ship any items by UPS, Fedex or Purolator on customer request but significant additional charges will apply. Please let us know your shipping preferences at time of ordering if different from our defaults. We reserve the right to insist on expedited or courier shipment for your first order with us, or on large $ orders, as a requirement of our credit card clearing services.
Please provide your phone number on all orders so that we can confirm shipping charges with you.
Paypal shopping cart users note: actual shipping charges may vary from those the cart is able to calculate - we will invoice you for the difference if any or refund excess shipping paid if applicable, via Paypal.
Insurance claims are settled by Canada Post. We are not responsible for any lost or damaged shipments if Canada Post declines the claim or if a buyer chooses not to buy insurance.
US/Intl Duties, Customs, Brokerage
US and Intl customers note: you can be charged duty by your government's Customs on some items (glass and freshwater pearls are usually exempt from duties between Canada and US). These customs charges would typically be billed to you directly/COD by your government's Customs department (usually on mail shipments) or by the courier company. To identify these duties and customs charges please check with your country's Customs web site/phone before buying. Brokerage fees are usually charged to you by courier companies (such as UPS) for taking goods across international borders on your behalf; these fees are not included in our shipping charges but would be billed to you upon delivery. If not paid by you, these various fees can result in your order not being received; we are not responsible if that occurs.
No returns on threads. All returns subject to 15% restocking fee. All returns must be preauthorized by us by phone before you ship anything to us. You must notify us immediately (on the day of receipt of shipment) of any shipping damage. Customer pays shipping on all returns.
Conditions of Sale
By ordering from NLM Glass Arts you agree that NLM Glass Arts shall not be liable for any damages of any kind or other costs or charges whatsoever arising from the purchase, receipt, handling, installation, set-up, use or other application of the products purchased. NLM Glass Arts/NLM Systems Inc.'s total liability and your exclusive remedy is limited to the amount you paid us for the goods purchased. It is your responsibility solely to ensure you have adequate training and experience to set-up, install, handle and use the goods purchased from us, and that you have and use adequate safety equipment from other third parties in conjunction with use of those goods. All products are sold for use by adults only and are not intended for use by children.
All items subject to availability; if an item is no longer available or is backordered we will let you know and delete the item from your order. We do not maintain open backorders at this time. Prices are subject to change without notice.
If you have any doubts or concerns re the privacy of your information as provided to Paypal, or re the differences between US and Canadian privacy regulations, please do not use the shopping cart but instead use phone or fax ordering. If you have any questions about our privacy policies or the information we retain, please contact us by phone at the number listed at the top of this web page.